AC Wise Privacy Policy

AC Wise, ABN 47 718 879 496, respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the kinds of information we collect, how we use and disclose it, how we protect it, and how you can contact us about your personal information.

1. Information we may collect

Depending on how you interact with AC Wise, we may collect information including your name; email address; phone number; suburb, location or property address information; information about your property; details of your air conditioning, service or quote enquiry; information you provide through forms, questionnaires or calculators; communications with AC Wise; information provided when registering interest as an installation professional, business, sponsor or industry partner; transaction or payment-related information where relevant; and technical information associated with your use of the AC Wise website and platform.

Technical information may include IP address, device and browser information, pages visited, referral information, interaction data, cookies and similar identifiers.

2. How we collect information

We may collect personal information when you submit a quote or service enquiry; use an AC Wise calculator or interactive form; contact AC Wise; register interest as an installation professional, business or partner; communicate with us by email, phone or other channels; interact with our website or digital advertising; subscribe to communications; make a payment associated with an AC Wise service; or otherwise provide information to us.

We may also receive information from service providers, installation partners, industry partners or other third parties where appropriate and lawful.

3. Why we use personal information

We may use personal information to process and respond to enquiries; understand customer requirements; identify installation partners suited to a customer's location and type of project; facilitate contact between customers and selected installation partners; provide customer support; communicate with installation partners and commercial partners; operate, maintain and improve AC Wise; improve forms, calculators, educational resources and the customer journey; manage partner verification and onboarding; maintain platform and account security; analyse website and service performance; measure advertising and marketing performance; send communications where permitted; manage sponsorships, commercial relationships and business operations; process payments and transactions; maintain business, accounting, insurance and compliance records; investigate complaints, concerns or suspected misuse; and meet legal, regulatory or contractual obligations.

4. Quote requests and sharing with installation partners

When you request quotes or contact from installation professionals, AC Wise may provide relevant enquiry and contact information to selected AC Wise installation partners so they can respond to your enquiry.

The information shared will depend on the nature of the enquiry and may include your contact details, location, property information, project requirements and information you choose to provide.

AC Wise does not publish customer enquiries to an unrestricted public directory.

Installation partners receive information for purposes connected with the enquiry and remain responsible for their own handling of personal information.

5. Service providers

AC Wise uses third-party services to operate parts of its business and technology. These may include providers used for website and cloud infrastructure; databases and hosting; email and business communications; customer relationship management; analytics; advertising and campaign measurement; security; payments; document and file storage; professional advice; and other operational functions.

Information may be disclosed to these providers where reasonably necessary for the service they provide.

6. Payments

Where AC Wise accepts card payments, payment processing may be provided through third-party payment infrastructure, including Stripe where applicable.

AC Wise does not intend to store complete payment card credentials in its own systems where payment information is handled directly by the payment provider. Payment providers may handle personal information in accordance with their own terms and privacy practices.

7. Analytics, advertising and marketing

Subject to applicable requirements and the choices available to you, AC Wise may use analytics and advertising technologies to understand website use, improve customer experience, measure campaign performance and communicate with relevant audiences.

These technologies may include cookies, pixels, tags or similar tools provided by third parties. Our Cookie Policy provides more information about these technologies and available choices.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided or by contacting AC Wise.

8. Cookies and similar technologies

AC Wise may use cookies and similar technologies for website operation, security, preferences, analytics, functionality and advertising measurement. The technologies used may change as AC Wise's website and marketing activities change.

For more information, including how to manage available preferences, see the AC Wise Cookie Policy.

9. Overseas processing and storage

Some technology and service providers used by AC Wise may process or store information outside Australia. The countries involved may vary depending on the provider and service configuration.

AC Wise takes reasonable steps appropriate to its obligations when using service providers that handle personal information.

10. Data security

AC Wise takes reasonable technical and organisational steps designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, authentication, secure hosting, encryption, monitoring, software updates and other security practices appropriate to the systems in use. No internet-connected service can guarantee absolute security.

11. Retention

AC Wise retains personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, legal, accounting, security, insurance and record-keeping requirements.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

12. Access and correction

You may contact AC Wise to request access to personal information we hold about you or to request correction of information you believe is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

13. Privacy concerns and complaints

If you have a privacy concern or complaint, contact AC Wise using the details below. We will review the matter and respond as appropriate.

Where a complaint cannot be resolved directly, you may have the right to contact an appropriate privacy regulator or other authority.

14. Third-party websites and services

AC Wise may link to independent websites, services, regulators, industry organisations, manufacturers or other third parties. Those organisations are responsible for their own privacy practices, terms and security.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or business practices change. The current version is published on the AC Wise website together with its last-updated date.

16. Contact

AC Wise
ABN 47 718 879 496
Email: hello@acwise.au
Phone: 1800 227 822